General Services Policies

 

  • Any cancellation must be made 48 hours before the tour or departure day, otherwise no refund applied.

 

  • Children between 5 months and 5 years old must travel on a baby car seat, these are provided by the company, the baby seat must be requested when making the reservation).

 

  • Shuttle service from the airport may have a waiting time of 30 minutes.

 

  •  Private transfers from the airport depart immediately. Private Service from the airport may have a waiting time of 30 minutes Then it is considered extra time.

 

 

  • *Extra Time 30:00 minutes will be charged $5

 

  • Shuttle Service to the airport will wait a max. of 5 minutes per pick up location and Private Transfers will wait max. 30 minutes.

 

  • If for any reason, including delay flights arrival, the passenger is not in place and time confirmed. Sisisi Transfers / Tours Costa Rica will be charged 100% (No Show).

 

  • Pick up time sometimes may delay but no more than 15 minutes.

  • Each passenger is allow to care one carry-on and one regular suitcase. The carry-ons must staywith the passenger all the time, suitcase will be tagged and stored in the luggage compartment.

  • Sisisi Transfers & Tours will not be responsible for loss or damage to carry-on items left unattended by the passenger, this includes carry-ons incorrectly stored in the luggage compartment.

  • Transportation of additional luggage or large items are not included on the price. Theirtransportation must be arranged with Sisisi Transfers & Tours Costa Rica in advance.

  • Sisisi Transfers & Tours Costa Rica is not responsible for any personal belongings left in our vehicles.

  • All transfers include a 20 minute rest stop. This stop may be a connection point or may involve a change of vehicle depending on the route.

 

  • Sisisi Transfers & Tours Costa Rica can not be responsible for schedule changes or delay problems with ferry services or flights (national and international), including accidents or loss of luggage during the journey.

  • Sisisi Transfers & Tours Costa Rica can not be responsible for any change or cancellation beyond its control such as: strikes, public demonstrations, weather conditions, wars, natural disasters or acts of terrorism. No reimbursement applied.

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